Shipping & Delivery Policy
Last updated: 17 October 2026

At Abstraq Studio, our products are made to order with care. This policy explains how we process, dispatch and deliver your orders.

1. Pre-orders and Dispatch
The Diwali Edit is available for pre-order. Dispatch of pre-ordered products is scheduled to begin on 20 November 2026.
Placing a pre-order reserves your selected design, subject to order confirmation and product availability. Dispatch will not take place before the scheduled dispatch start date.
As our products are made to order, additional preparation time may be required depending on order volume and product availability.

2. Order Processing
Orders are processed after successful payment and order confirmation.
Each product is prepared before dispatch. We aim to handle every order carefully and package it appropriately for transit.
If there is a significant change to your order's expected dispatch timeline, we will make reasonable efforts to notify you using the contact details provided at checkout.

3. Delivery Timelines
The dispatch date is the date your order is handed over to the shipping carrier; it is not the date your order is guaranteed to arrive.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.
Any delivery estimate provided on the website or by the shipping carrier is indicative and should not be treated as a guaranteed delivery date.

4. Shipping Charges

Shipping charges are based on the total product value of your order:

• Orders below ₹500: ₹80 shipping charge.

• Orders of ₹500 or more: Free shipping.

5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order.
Please contact us as soon as possible if you notice an error in your shipping details. We cannot guarantee that changes can be made once an order has been processed or handed over to the courier.
Additional charges or delays may arise if a shipment cannot be delivered because of incorrect or incomplete address details.

6. Tracking and Delivery Updates
Where tracking is available, tracking details will be shared once the order has been dispatched.
Customers may use the tracking information provided by the shipping carrier to follow the shipment's progress.
Tracking updates and delivery estimates are managed by the shipping carrier and may not always reflect real-time movement.

7. Delayed or Undelivered Shipments
While we make reasonable efforts to dispatch orders as scheduled, delays may occur due to courier disruptions, adverse weather, public holidays, operational issues or other unforeseen circumstances.
If your order appears delayed or has not arrived within the expected delivery window, please contact us with your order number so we can assist.

8. Damaged Packages
Please inspect your package when it arrives. If your order appears damaged in transit or the product is damaged or defective, contact us promptly with your order number and clear photographs of the outer packaging and the affected product.
We will review the issue and assist in accordance with our Returns & Refunds Policy and applicable consumer-protection requirements.

9. Contact Us
For questions about shipping, dispatch or delivery, please contact:
Abstraq Studio
Email: mail.abstraq@gmail.com
Website: abstraqstudio.com
Please include your order number in all order-related enquiries so we can assist you more efficiently.