Privacy Policy
Last updated: 17 October 2026

At Abstraq Studio, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or place an order.

1. Information We Collect
When you browse our website, contact us or place a pre-order, we may collect the following information where necessary:

• Contact details: Name, email address and phone number.

• Delivery information: Billing address, shipping address and other details needed to fulfil your order.

• Order information: Products purchased, order number, payment status and order history.

• Payment information: Payment confirmation and transaction-related details provided through our payment service provider. We do not intend to collect or store complete card details on our own systems.

• Messages and enquiries: Information you provide when contacting us for customer support.

• Technical information: Information such as device type, browser details, IP address and website usage data, where collected through website tools, analytics or cookies.
   

2. How We Use Your Information
We may use your information to:

• Process and confirm orders and pre-orders.

• Arrange production, shipping and delivery.

• Send order confirmations, dispatch updates and other essential service communications.

• Respond to questions, complaints, return requests and refund requests.

• Process payments and refunds through relevant payment providers.

• Maintain business records, prevent fraud and protect website security.

• Improve our website, products and customer experience.

• Meet applicable legal, tax, accounting and regulatory obligations.

We will use personal information for purposes reasonably connected to our business and as otherwise permitted or required by applicable law.

3. Payments
Payments made through our website may be processed by third-party payment service providers.
Your payment information may be handled directly by the relevant provider under its own privacy and security practices. We may receive transaction details such as payment status, transaction references and refund status to manage your order.
Please review the privacy information provided by your payment service provider when making a purchase.

4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our business, including:

• Website hosting and e-commerce service providers.

• Payment gateways and payment processors.

• Courier and delivery partners.

• Customer-support and communication services.

• Website analytics and security providers, where used.

• Professional advisers, auditors or authorities where required for legitimate business or legal purposes.

We aim to share only the information reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies
Our website or its service providers may use cookies and similar technologies to support essential website functions, remember preferences, improve performance and understand website usage.
You may be able to manage cookies through your browser settings or any cookie-preference tool available on our website. Disabling certain cookies may affect some website functions.

6. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and financial records, resolve disputes and comply with applicable legal obligations.
We use reasonable measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Your Privacy Rights
Subject to applicable law, you may have rights to request access to, correction of or deletion of certain personal information, and to raise concerns about how your information is handled.
Some information may need to be retained to complete transactions, maintain legally required records or resolve disputes.
To submit a privacy-related request, contact us using the details below. We may need to verify your identity before acting on your request.

8. Third-Party Websites
Our website may contain links to third-party websites or services, such as payment providers and social media platforms. Those services operate under their own privacy policies and terms.
We encourage you to review their policies before providing information directly to them.

9. Children's Privacy
Our website and products are intended to be purchased by adults. We do not knowingly seek to collect personal information directly from children for independent purchases. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10. Changes to This Policy
We may update this Privacy Policy when our business practices, website services or applicable legal requirements change. The latest version will be published on this page with its updated date.