Returns & Refunds Policy
Last updated: 17 October 2026

At Abstraq Studio, each diya is made to order with care. We want you to be happy with your purchase. Please read our Returns & Refunds Policy before placing a pre-order.

1. Made-to-Order Products
Our products are made to order, and each piece may have minor variations in finish or appearance due to the 3D-printing process.
Please review the product images, descriptions, dimensions and details carefully before placing your order.

2. When Can I Request a Return or Refund?
You may contact us for assistance if your order:

• Arrives damaged.

• Has a manufacturing defect or does not function as described.

• Is incorrect or differs materially from the product you ordered.

• Is not delivered, subject to verification of the shipment status.

We will review each request and determine an appropriate resolution in accordance with applicable consumer-protection laws.

3. Reporting a Damaged, Defective or Incorrect Product
Please contact us within 48 hours of delivery if your product arrives damaged, defective or incorrect.
To help us assess your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or a short video showing the product and, where relevant, its packaging.

Please retain the original packaging until the issue has been reviewed.
The 48-hour reporting period helps us investigate delivery-related issues promptly. It does not remove any rights you may have under applicable law.

4. Returns and Replacements
Once we review your request, we will inform you of the available resolution, which may include a replacement, repair where appropriate, return or refund, depending on the nature of the issue and applicable requirements.
Please do not send a product back before receiving return instructions from us.
Where a return or replacement is approved because the product is damaged, defective or incorrect, we will communicate the applicable return-shipping arrangements.

5. Change of Mind and Order Cancellations
As our products are made to order, we generally do not accept returns solely because a customer changes their mind, selects the wrong design or colour, or no longer wishes to keep the product after delivery.
If you wish to cancel an order, please contact us as soon as possible. We will confirm whether cancellation is possible based on the order's production and fulfilment status.
Nothing in this policy limits any cancellation, refund or other rights available to customers under applicable law.

6. Refund Processing
If a refund is approved, we will communicate the refund amount and processing details to you.
Refunds will generally be issued to the original payment method where possible. The time taken for the amount to appear in your account may depend on your payment provider or bank.
Any applicable shipping charges or deductions will be handled in accordance with the circumstances of the order and applicable law.

7. Products That Are Not Eligible for Return
A product will not automatically qualify for a return solely because of minor cosmetic variations inherent in the 3D-printing process, provided the product remains consistent with its description and is not defective.
This does not exclude products that are damaged, defective, incorrect or materially different from what was advertised.

8. Contact Us
For return, replacement or refund requests, please contact:
Abstraq Studio
Email: mail.abstraq@gmail.com
Website: abstraqstudio.com
Please include your order number and relevant photographs or videos so we can review your request efficiently.